ORGANISATIONAL DIAGNOSTICS
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The following imported surveys are also available:
- Training design and development
- Customer satisfaction
- 360º Feedback
- Total quality
- Leadership
- ISO 9000
- QS 9000
What is an audit and what to expect from an organisational survey?
Does the company need an organisational survey and when?
Advantages and disadvantages of organisational surveys
Why organisational surveys fail?
- Culture Survey
- Based on a researched cultural model, this questionnaire measures your organisation's existing and ideal culture.
- The questionnaire was locally developed for South African circumstances. Organisations can use this instrument for organisational development, team building, cultural change and much more.
- Climate Survey
- The questionnaire assesses an organisation's current state of functioning. The results will enable work groups and management to identify strong and weak dimensions in order to plan and implement actions to improve the functioning of the weaker dimensions. This survey focuses on employees' satisfaction/dissatisfaction.
- Employment Equity / Diversity Instrument
- The questionnaire measures employees' attitudes to the implementation of affirmative action / employment equity / diversity. The results will enable the organisation's management to identify those processes that will promote employment equity and diversity as well as those that will undermine it.
- Human Resources Survey
- This questionnaire assesses the effectiveness of the different human resources processes as well as the value of this function to the organisation.
- Communication Survey
- The questionnaire determines your organisation's current state of
communication.
All possible communication resources, processes, obstacles, as well as intergroup contact is analysed. - Client / Customer Satisfaction Survey
- The questionnaire provides feedback to management about the various dimensions of customer/client service. The survey can be adapted for specific markets. The purpose of the client service audit is to determine the following:
- º What are the perceptions of employees in the various departments of the services they receive/give ?
- º How effective do customers perceive the services they receive to be in terms of quality, competence, urgency, value added and customer orientation?
- Empowerment Survey
- The questionnaire measures the level of empowerment in natural work groups in the organisation. The results from this audit will enable an organisation to identify the obstacles in implementing empowerment.
Emotional competency profiler
The 360º Profiler focuses on the two main areas of emotional intelligence, namely personal and interpersonal effectiveness. The focus is on the identification of individual strengths and weaknesses to enable you to capitalise on your strengths and weaknesses and improve in the areas that might prevent you from achieving your full potential.
- Team analysis:
- The questionnaire evaluates the many skills needed for effective team operation.
- Team role analysis:
- We also assist companies with team role analysis- we are a licensed user of the Belbin team role analysis questionnaires. Various reports are available i.e. self perception profile, counseling report, team members working relationships, best team members, etc.
- Skills audit / competency audit:
- We can assist you in developing a questionnaire to assess your organisational training needs and determine your organisational competencies.
- We can develop a customised questionnaire according to your organisation's specific needs or we can adapt existing questionnaires.
- Designed by Adéle Martins
- Copyright © 2002 Organisational Diagnostics. All rights reserved.
Revised: February, 2002
For more information please contact us at nicellen@iafrica.com