ORGANISATIONAL DIAGNOSTICS
Home · Questionnaires · Software · Research_Process · Development_Process · Demo_Survey · Strategic_Alliances · Conducting_A_Survey · Contact_Us
What is an audit and what to expect from an organisational survey?
Does the company need an organisational survey and when?
Advantages and disadvantages of organisational surveys
Why organisational surveys fail?
We provide customer support to all our customers who purchase Survey Tracker. We also have the back-up support of Training Technologies, USA (owner and developer of Survey Tracker software) should we not be able to resolve an issue.
Customer support is divided into two categories:- New Purchases
New owners of Survey Tracker software receive twelve (12) incidents of free telephonic technical support over six (6) months.
- Upgrade Purchases
Upgrade customers receive six (6) incidents of free technical support within three (3) months.
- Support applies to the current version of Survey Tracker or previous version no older than one year.
- An incident is a call into support regarding an individual aspect of Survey Tracker operations. For example, if you have a question regarding the import of a survey instrument from another software application. An incident may range over multiple calls and end when the specific issue is resolved.
- Once the free support service has expired, support can be offered at an hourly consultation fee.* The consultation fee does not include travelling and accommodation, should the consultant have to visit the site of the purchaser.
- An incident does not cover phone training (e.g. a walkthrough of the operation of the software, assistance in proper survey design). These are billed at an hourly consultation fee.*
Ellen Martins
Tel: +27 11 432 2006
E-mail: orgdia@iafrica.com
- Designed by Adéle Martins
- Copyright © 2002 Organisational Diagnostics. All rights reserved.
Revised: February, 2002
For more information please contact us at nicellen@iafrica.com
- Questionnaires
- Software
- NCSS
- SurveyTracker
- Research
- Contact Us
- Demo Survey
- For more information about Survey Tracker or to download a demo visit the following site www.surveytracker.com