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Client / Customer Service Survey
What does the questionnaire measure?
The questionnaire provides feedback to management about the various dimensions of customer/client service. The survey can be adapted for specific sale settings.
The purpose of the client service audit is to determine the following:
- What are the perceptions of employees in the various departments of the services they receive/give?
- How effective do customers perceive the services they receive to be in terms of quality, competence, urgency, value added and customer orientation?
What dimensions are measured?
The questionnaire measures the following main areas:
- image
- contact
- urgency
- flexibility
- competence
- added value
- relations
- cost consciousness
- methods
- potential
Some of our recent customers are:
- Standard Bank
- Absa
- City of Johannesburg
- Bigen Africa
- Gauteng Department of Education
- Investec
- Gulf Hotel - Bahrain
- Johannesburg Water
- Laetoli
- Mandate Molefi
- Tiger Brands