"Conducting a Survey" Workshop

Organisational Diagnostics offers a two-day workshop for anyone who is presently developing a survey, administering a survey or even thinking about doing a survey. The two-day workshop will familiarize attendees with aspects such as crucial issues about a survey, the phases of a typical survey, how to develop a measuring instrument, data collection methods, the survey feedback process, etc.

Anyone in an organisation that is conducting, or planning to conduct, a survey, assessment, or audit.

For the opportunity to understand the role and purpose of surveys.

Bring any survey you are presently working on and our experts will help you with any questions you may have or help you to get started.

There are no workshops currently planned. We schedule workshops according to organisational needs.

Contact Organisational Diagnostics.
Payment is due prior to workshop. Specific discount is given for more than two participants from a company.

[Can be adapted to organisation's own needs]

1. Why use a survey to determine the effectiveness level of an organisation
   • Introduction
   • Market trends
   • What is an organisational survey?
   • What to expect of a survey
   • Why do a survey?
2. Crucial issues about a survey
   • Does the company need a survey?
   • What are the objectives of a survey?
   • What must the depth and scope of the survey be?
   • When is a survey needed?
   • Can a survey improve decision-making?
   • Why do surveys fail?
   • Topics that can be assessed
3. The phases of a typical survey process
   • Developing an overall action plan
   • Preparing and involving all stakeholders
   • Survey administration
   • Survey analysis, interpretation and feedback
   • Recommendations for change
4. How to develop a measuring instrument (practical session)
   • Determine the objectives of the survey
   • Identify areas to measure
   • Develop statements and decide on scale
   • Decide on biographical questions
   • Test statements
   • Constructing the questionnaire
   • How important is reliability and validity of a questionnaire
5. Data collection and analysis phases (practical session)
   • The sample
   • Data gathering techniques (paper/e-mail/Web/focus groups/interviews)
   • The importance of confidentiality
   • The interpretation of results
   • Statistical analysis - an overview of commonly used statistical methods for surveys
   • Comparative information
   • Identification of areas of opportunity
   • Identification of problem areas
   • The analysis of the feedback from focus groups/interviews
   • The integration of qualitative and quantitative results
6. The survey feedback process
   • Involving all stakeholders
   • Honesty in the feedback process
   • Timeousness in feedback
   • The role of technology in the feedback process
   • The feedback process
   • Summarising the results of the focus groups/feedback session
   • Developing interventions

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