Trust Audit

One of the factors of great concern facing most employers today is the loss of employee loyalty and the widening of the trust gap between employers and their employees. This global phenomenon, magnified in South Africa due to social changes, and Employment Equity interventions necessary to bring about these changes, is having serious financial effects on many South African organisations. It has now become vitally important for organisations to establish the extent of internal trust relationships and to make special efforts to close the trust gap, where necessary. The instrument was developed after intensive research in 30+ companies and 10 000 participants.

The purpose of the trust audit is to determine the trust relationship between managers and employees as well as the impact of change on this relationship.

• The "big five" personality dimensions:
  
  
  1. Conscientiousness
  2. Agreeableness
  3. Resourcefulness
  4. Extroversion
  5. Emotional stability
     
     
• Managerial practices:
  
  
  1. Credibility
  2. Team management
  3. Information sharing
  4. Work support
     
     
• Trust relationship
  
  
• Change
  
  
  

For interpretation purposes, a common-metric scale was developed. This can be used as a benchmark to measure companies’ results against.

1. Personality aspects of a well-rounded manager are determined.
2. The key aspects to focus on in order to improve trust relationships are determined.
3. The most important managerial practices to improve are highlighted.
4. The impact of change processes is measured.
5. It provides an opportunity to embark on a project to improve trust relationships or to repair damaged trust relationships.
6. It provides the opportunity to deal with areas of concern in a non-threatening manner.
7. It highlights trust relationship strengths and weaknesses specific to an organisation.
8. Recommendations for improving the developmental areas are given, based on international research.
9. Benchmark results are provided.

<< Back to Questionnaires

Some of our recent customers are: